Delete Your Account & Data
PawTrek — operated by Big Bespoke LLC
You can permanently delete your PawTrek account and its associated data at any time. There are two ways to do it.
Delete in the app (fastest)
- Open the PawTrek app and sign in.
- Go to Settings.
- Scroll to Delete Account.
- Enter your password to confirm, then confirm the deletion.
Your account is deleted immediately, your subscription is cancelled, and your personal data is removed from our systems as described below.
Request deletion by email
If you can't access the app, email alexi@pawtrek.app from the email address on your account with the subject “Delete my account.” We will verify your identity and complete the deletion within 30 days.
What is deleted
- Your handler profile (name, email, rank, badge number, agency, jurisdiction, phone).
- Your K9 profiles, certifications, scent lists, and medical records.
- Your deployment logs, training records, activity logs, and care-time records, with their narratives and GPS tracks.
- Your voice recordings and transcripts.
- Your photos and evidence files.
- Your plans, working-pair data, chat history, and notifications.
- Your live location data.
- Your billing/customer record with our payment processor (Stripe).
What may be retained, and why
A limited set of records may be retained after deletion when we are legally required to keep them — for example, tamper-evidence audit trails tied to deployment records that may serve as legal or court evidence, and records your agency is obligated to keep under its records-retention policy. Records you contributed that are owned by your agency (not your personal data) remain with that agency. Anything retained is kept only as long as the law or that obligation requires, and is not used for any other purpose.
Contact
Alexander Derkatsch
Big Bespoke LLC
Email: alexi@pawtrek.app